When we try to make backup selections with Backup Exec in Windows 2008R2 we receive a message with error that says: Failed to log on to Microsoft Windows.
The OS is Windows 2008R2 SP1 and the App is Symantec Backup Exec 2012 SP1
This problema started with one or two clients from the begining of the installation and continue with the others in the las days, we have 3 weeks with the servers installed.
We enabled the debug log of Backup Exec 2012 to review why is this happening and faund the next log:
[10496] 2012-07-13T11:46:31.751 [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
[10496] 2012-07-13T11:46:31.752 [ndmp\ndmpcomm] - ndmpConnectEx: 'SERVER NAME' resolves to the local machine itself. So, we will try and connect to a loopback address ...
[10496] 2012-07-13T11:46:31.752 [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points [::1]:59820 and [::1]:10000.
[5832] 2012-07-13T11:46:31.953 [ndmp\ndmpcomm] - ndmpRun: Control connection accepted : connection established between end-points [::1]:10000 and [::1]:59820
[10496] 2012-07-13T11:46:31.953 [ndmp\ndmpclient] - NDMP version 3 connection CONNECTED
[10752] 2012-07-13T11:46:31.966 [ndmp\ndmpsrvr] - sslOpen() : Opening SSL for: 00000000EB196B9F
[10752] 2012-07-13T11:46:31.966 [ndmp\ndmpsrvr] - sslOpen(): certinfo = 00000000E8C53E5F ; sslConn = 00000000DF7AD96F
[10496] 2012-07-13T11:46:31.966 [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...
[10752] 2012-07-13T11:46:32.032 [ndmp\ndmpsrvr] - ndmpdConnectClientAuth(): agent is on local loopback, skipping SSL connection...
[10752] 2012-07-13T11:46:32.035 [ndmp\ndmpsrvr] - Username for Logon: DOMAIN\backupexec
[10752] 2012-07-13T11:46:32.036 + impersonator.cpp (416):
[10752] 2012-07-13T11:46:32.036 | BELogonUser: beclass::IsThisMe() returned error: 87
[10752] 2012-07-13T11:46:32.036 + impersonator.cpp (478):
[10752] 2012-07-13T11:46:32.036 | LogonType set = [LOGON32_LOGON_BATCH][0x4]
[10752] 2012-07-13T11:46:32.090 + impersonator.cpp (505):
[10752] 2012-07-13T11:46:32.090 | LogonUser failed: Logon failure: the user has not been granted the requested logon type at this computer.
[10752] 2012-07-13T11:46:32.090 [ndmp\ndmpsrvr] - LogonuserError: 1385
[10752] 2012-07-13T11:46:32.090 [ndmp\ndmpsrvr] - LogonUser failed for user: DOMAIN\backupexec
[10496] 2012-07-13T11:46:32.090 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.
[10496] 2012-07-13T11:46:32.090 [ndmp\ndmpclient] - *** getLastNDMPError Calling to get last NDMP Error.
[10752] 2012-07-13T11:46:32.091 [ndmp\ndmpsrvr] - In ndmpdGetLastError:: Callback to get last NDMP Error.
[10496] 2012-07-13T11:46:32.091 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 1340(0x53c) retval = 0
[10752] 2012-07-13T11:46:32.091 [ndmp\ndmpcomm] - ndmp_readit: Caught message on closed connection. Socket 0x328 len 0x0
[10752] 2012-07-13T11:46:32.091 [ndmp\ndmpcomm] - ndmp_readit: ErrorCode :: 0 :
[10752] 2012-07-13T11:46:32.091 [ndmp\tpfmt] - FreeFormatEnv( cur_fmt=0 )
[10752] 2012-07-13T11:46:32.091 [ndmp\tpfmt] - FreeFormatEnv( cur_fmt=0 )
[10752] 2012-07-13T11:46:32.092 [ndmp\ndmpsrvr] - sslClose() : Closing SSL for: 00000000EB196B9F
[10752] 2012-07-13T11:46:32.092 [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 808(0x328) retval = 0
[10496] 2012-07-13T11:46:42.080 [dsss] + dsserver.cpp (744):
[10496] 2012-07-13T11:46:42.080 [dsss] | DS_CloseSelectionService
[10496] 2012-07-13T11:46:42.080 [dsss] + dsserver.cpp (623):
[10496] 2012-07-13T11:46:42.080 [dsss] | DS session handle: 000000000D6E5300(0000000000F575F0) closed.
[8160] 2012-07-13T11:46:42.080 [dsss\srv] - DsWorkerThread terminating with exit code 0
After review the log we could find these message errors:
- Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
| BELogonUser: beclass::IsThisMe() returned error: 87| LogonUser failed: Logon failure: the user has not been granted the requested logon type at this computer.
LogonuserError: 1385
LogonUser failed for user: DOMAIN\backupexec
ERROR: 69 Error: Windows LogonUser API failed.
- *** getLastNDMPError Calling to get last NDMP Error.
In ndmpdGetLastError:: Callback to get last NDMP Error.
Looking what these errors means I found this with NET HELMSG in DOS window:
People from support of Symantec says this problema is whith Windows and they could not do anything.
Some body else have been Works with problem?